We ordered plenty of food like pork liver mee sua, bbq chicken wings, satay, curry fish head etc....
After a heavy supper, we proceed back to hotel. Intended to wash up 1st b4 exploring the nite life of the city.
Disappointing services provided by---Hotel Royale Bintang
There were so many issues which made us so furious & disappointed.
*1stly,the stupid aircon in our room was faulty. We requested hotel staff to check it out. Waited for bout 20 mins b4 a guy came knocking on our door to service the aircon. After checking, he said there's no problem with the aircon, onli tt its very slow & not cold.
Lame rite? Its an understood that when an aircon is not cold its spoil,he still can tell us its working. We insist on having it repair & was told he can only do so the next day as its already late in the nite.
No choice, we request to change to another room.
*2ndly, having changed to another room, we tot we can finally get settled down. Who noes its the begining of another nitemare.The shower facilities in the bathroom is totally not working. The shower head was dismantled, even the hose & screws were being thrown inside the bathtub. We were all very fedup by tis time. Called up asking them how to bathe under tis kind of conditions? The counter staff replied "tis suite is for special guests" M replied "special guests no need to bathe izzit?" We insist on changing to another room. Counter staff said she need to check on available rms & will revert shortly. We waited a long long time till passed midnite, called 4 times & still waiting for a room.
I was soooo... angry, wanna go down to the counter on the ground floor to lodge a complain.Juz when i opened the door, found a key to another room is being placed on the floor outside our room.
Stupid rite? the coconut which delivered the key didn't even knock on the door to inform us, didn't even bother to slip the key into our room, the best thing is tt the counter staff say will revert & didn't even bother to inform us that the key is being delivered to our rm, make us "gong gong" wait till so late.Wat kind of stupid & lousy service they have.
*3rdly, when in another room where they arranged for us,its a super suite
with bigger rooms but smaller bed. There's onli 1 queen size bed. How to sleep like tt? Previous rooms were all king size beds with additional single bed.Wah...by tis time i'm reali so sianz....dun think i wanna go out to explore the city le.We requested for an additional single bed was told tt they will delivered within 15mins. It's already 1am & i'm feeling so tired.Everyone dozed off while waiting for the delivery. I'm fedup for the 2nd time. Dampened my spirits of exploring KL, comes to think of it, dun think its a gd place huh?! I called the counter staff & told him tt he dun expect mi to wait for the delivery till 2am rite? Their so called "15mins" is rubber time! Again, i was given lame & stupid excuses....they gotto find a bed,bed spread,blankets & most of all muz locate their staffs to deliver the bed. Wah lau, i'm there to enjoy my holiday, not to put up with all these nonsense.
When the 2 indian staffs finally deliver the bed at 1.40am, they showed a very black face & were grumbling having to deliver bed late in the nite.Come on, i was the 1 in the suffering state man! Wonder wat's wrong with all these pple in the service line!
Tis is the WORST hotel i've ever stayed. Tabby's mum suggested we should go genting highlands instead as she assured she can get better rooms. We checked out at 10plus am early next morning
Day 2- Genting Highlands
In less than 45mins journey, we reached genting highlands. Wow...cooling weather is wat i love most about genting.
Look, its so foggy!
While waiting to checked in, wee sisiters posed for a snap.